Give an Hour’s Hospital Heroes Program provides six hours of free, confidential, mental health support to all hospital-based essential employees in the states of NY, NJ, and CT as well as their loved ones. Hospital-based essential employees include both clinical personnel offering direct care to patients; as well as non-clinical, non- direct care hospital employees. Learn about the program and how to access care below.

Generous Funding Provided By Aetna, a CVS Health Company

What to Expect

  • To receive FREE and confidential counseling (up to SIX sessions) by a Give an Hour provider.

  • To receive additional sessions, if needed, with your Give an Hour provider through insurance, sliding scale, or self-pay.

  • To talk with a licensed mental health provider about your concerns via phone or video platform.

  • To be able to talk in a safe, confidential, and non-judgmental environment.

  • To be referred to additional mental health services and resources if needed.

  • To be contacted by Give an Hour about your satisfaction with our services.

Eligibility Requirements

For Clients:

All hospital-based essential employees in the states of NY, NJ, and CT as well as their loved ones. Hospital-based essential employees include both clinical personnel such as physicians, nurses, social workers, etc. offering direct care to patients as well as non-clinical, non- direct care hospital employees such as those fulfilling roles in maintenance, janitorial, security, etc.

Qualified Persons:

  • Clinical care essential hospital workers

  • Non-clinical essential hospital workers

  • Loved ones of essential hospital workers

For Providers:

The Hospital Heroes program welcomes fully licensed providers from any field of study and practice with medical malpractice insurance eligible to provide telehealth in NY, NJ, and CT. For out of state providers: please refer to current licensure waivers in the client’s state for practice regulations.

Access Mental Health Services

  • Start by filling out the confidential, short Hospital Heroes form. This will take you to our provider search, which asks you to select a few options and returns a list of providers.

  • Mention Give an Hour: Speak with prospective providers on the phone prior to your first appointment—tell them you are a Give an Hour Hospital Heroes Client. If you have to leave a voicemail, do not hesitate to call again if you don’t receive a call back within a few days.

  • Ask Questions: Ask how much experience they have working in the areas with which you need help.

  • Contact Multiple Providers: Often people contact several providers before finding one who is a good match for their needs, please contact info@giveanhour.org if you need additional assistance.

  • Remember: A provider need not have experienced what you have been through to be helpful but needs to convey an initial understanding of how your experience is affecting your life.

Frequently Asked Questions for Clients

How do I access care?

Start by filling out the confidential, short Hospital Heroes form (link). This will take you to our provider search, which asks you to select a few options and returns a list of providers. You may contact one or more of the providers on the list directly to find one who will be a good fit for your needs and schedule.

I have found a provider, what’s next?

Contact the provider directly and mention that you are being referred by Give an Hour for the Hospital Heroes Program. If you reach a voicemail, be sure to leave a message mentioning Give an Hour and leave your name and phone number. Do not hesitate to call again if you don’t receive a call back within a few days.

How much does it cost?

The program offers six sessions of care at no cost.

What if the provider I have found is not the right fit for me?

We encourage our clients and providers to work together to determine if they are a good match for each other. If at any time the two of you determine it is not a good fit, please feel free to use our Provider Search Tool to locate another provider.

I have insurance, can I still use Give an Hour?

Yes, you can. Many of those who use Give an Hour services have insurance but have chosen not to use it for a variety of reasons. A provider may ask you to provide your insurance information AFTER your six free sessions through Give an Hour.

The provider I contacted never responded, what can I do?

If you are still having trouble connecting, please e-mail us at info@giveanhour.org.

Frequently Asked Questions for Providers

How many sessions am I required to donate as a Give an Hour provider for the Hospital Heroes Program?

You have agreed to offer six free sessions per each Give an Hour Hospital Heroes client you accept. These sessions may be provided in whatever appropriate time frame is for you and the client. For out of state providers: please refer to the licensure waivers in the client’s state for potential time restraints.

Do I need to fill out any forms or report to you that I have a Give an Hour Hospital Heroes client?

Give an Hour collects minimal information regarding provider volunteerism on our quarterly provider survey, which you will receive via email. You may be asked to submit generalized information, but at no time are you asked to share details regarding any client in the Give an Hour program.

A client called but I am not sure if they are eligible. Can you tell me who is eligible for the Hospital Heroes Program?

  • Give an Hour offers its services to any current hospital employee in the state of New York, New Jersey, and Connecticut, and their family members and loved ones.
  • Our definition of family member and loved one is broad. Those who are eligible include but are not limited to the following: spouses, children, parents, siblings, extended family, and married and unmarried partners.

I am licensed in a state other than NY, NJ, or CT. Can I still provide care?

The answer to this question varies from state to state and is changing rapidly. Please contact the appropriate licensing entities for the most up to date information and check our licensed provider information page.

Does Give an Hour provide training on topics relating to treating hospital workers, such as post-traumatic stress, or teletherapy?

Give an Hour has collected several free available resources that can be accessed here.

Can I see clients from more than just the Hospital Heroes program?

Yes, Give an Hour providers are welcome to serve in our programming that supports military, veteran and loved ones. Please update your provider profile with your population interests so we can best connect you.

I have a colleague who would be a great fit for this program. What’s the best way to connect them?

Here are some tips on helping Give an Hour recruit mental health professionals. You can also direct them to the registration page.

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