General Provider FAQs

Am I donating just one hour? Or, how many sessions am I required to donate as a Give an Hour provider?

The traditional Give an Hour volunteer commitment is one hour of your services per week for a minimum of one year, per Give an Hour client you accept, although exceptions may be made for specific programs.

EDRT providers will be contacted by Give an Hour staff when a client is searching for help.

You may also choose to volunteer at conferences, resource fairs, or other events while you wait for a client to contact you.

My Give an Hour client has insurance. Is it ok to charge their insurance if I don’t charge the client a co-pay?

No. Participating in our program means you are willing to provide pro bono sessions to each Give an Hour client you accept, with no regard for insurance or ability to pay. It would be inconsistent with our mission to charge someone for Give an Hour sessions, even if those sessions would be covered by insurance.

Do I need to fill out any forms or report to you that I have a Give an Hour client?

There are no forms to fill out and you do not need to report new clients to us. We do ask you to keep track of your donated hours and relay this information to us in our surveys and also let us make your profile unavailable when your Give an Hour client load is full.

What should I do if I determine a client needs to be hospitalized?

  • A patient’s safety is always of primary importance. We encourage all providers to use their clinical judgment to determine the need for hospitalization — and follow their usual procedures in these circumstances.
  • We have a good relationship with the DoD and VA, and we are able to help you navigate the situation were it to arise to determine the best course of action.

Does Give an Hour prescreen clients or match them directly with providers?

Generally, we do not pre-screen clients nor do we match every client directly with a provider. Most clients locate and contact providers directly using our website search engine.

Exceptions to matching clients include participating in the EDRT program.

A client has recently missed an appointment OR cancelled at the last minute. Can I charge him/her for the session?

No. Give an Hour clients should not be charged a fee for Give an Hour sessions. If you are concerned about a client frequently missing appointments or canceling at the last minute, please email, so we can suggest ways to handle the situation.

What are the licensing requirements for various professionals seeking to join Give an Hour as a mental health provider?

  • You must be in good standing with your licensing board for the last two consecutive years.
  • Social workers must have the highest license the state requires to practice independently. It varies from state to state, but generally the abbreviation is LICSW, LCSW, or LCSW-C.
  • Professional counselors must have the highest license the state requires to practice independently. It varies from state to state, but generally the abbreviation is LPC, LMHC or LCPC.
  • Pastoral counselors must be licensed as such or a fellowship level member of the American Association of Pastoral Counselors.
  • Psychologists must have a doctorate and a license to practice.
  • Marriage and family providers must have an LMFT.
  • Psychiatrists must have an M.D. or a D.O. with proper accreditation in psychiatry.
  • Psychiatric nurses, drug and alcohol counselors, and other mental health professionals not covered here must follow their state’s regulations for proper licensing.

I would love to join Give an Hour. Can I register if I am provisionally licensed? I have a supervisor who can supervise me for this.

  • Currently, only licensed mental health professionals with medical malpractice insurance who can practice independently without supervision are able to join.  Please have your supervisor contact us at to see whether your institution can make an arrangement with GAH.

Does Give an Hour offer malpractice, professional liability, or any other type of insurance if I become a provider?

  • No, Give an Hour does not offer its providers any insurance coverage.
  • To become a registered Give an Hour provider, you must have the appropriate professional liability insurance for your state (if applicable), and for your specialty.

I am retired and keep my license up to date, but no longer carry malpractice or professional liability insurance OR since I am seeing Give an Hour clients on my own time, I am not covered by my group’s malpractice insurance policy. Can I still see Give an Hour clients?

  • You need to have applicable professional liability insurance coverage while seeing a Give an Hour client. We do not have coverage for our volunteer providers.
  • If you do not have the necessary insurance, you can still volunteer with Give an Hour, but as a general volunteer and not as a provider.
  • For volunteer opportunities, please visit our Volunteer Page.

I registered a while ago, but have not heard from Give an Hour. Or, I registered as a provider, but my name does not appear on your website’s search engine.

If you submitted your registration and you haven’t heard from us within three (3) business days, please reach out to us at

I have been a Give an Hour provider for a while now and have not seen a client. Am I doing something wrong?

No, you are not. Because Give an Hour is not a referral service, some providers do not get contacted by potential clients immediately. It depends upon where the client lives and who they choose to contact after searching for a provider on our website.

I have been with Give an Hour for one year. Can I continue seeing clients beyond my one-year commitment?

Yes! In fact, most providers remain volunteering after their initial year of seeing clients. The number of clients you accept is entirely up to you.

My practice is very busy right now, can I hold off taking referrals or new clients?

  • If you are mental health provider, you can update your availability by logging into your profile and changing your status to “unavailable.” Once you do this, your name will no longer appear in searches in your area. Later, when you are available for Give an Hour clients, you can simply log in again and update your profile to “available.”
  • If you are an alternative provider or need help or have questions about how to do this, please email

If I am a provider without my own office, or work in an open setting, how can I offer privacy to a client?

We encourage you to check with churches, synagogues, community centers, and similar organizations in your area. If you still need help locating space, please contact us at

A Give an Hour military client called, but I’m not sure if they’re eligible. Can you tell me who can use Give an Hour's services?

  • Give an Hour offers its services to active duty service members, veterans of any era, and their family members and loved ones.
  • Our definition of family member and loved one is broad. Those who are eligible include but are not limited to the following: spouses, children, parents, siblings, extended family, and unmarried partners.
  • Deployment or honorable discharge are not requirements to be a Give an Hour client. National Guard and Reserves also qualify, even if they haven’t deployed.
  • If you have any questions about eligibility, please email

Why would an active duty service member or veteran who has insurance choose to use Give an Hour?

Service members and veterans who are suffering from depression, anxiety, Post Traumatic Stress, or other mental health issues are not routinely seeking the treatment they need. The stigma associated with seeking help is a major barrier and many fear mental health treatment will jeopardize their career.

How does Give an Hour’s expansion to new populations affect our services to the Military and Veteran communities?

  • It does not. We are still continuing to provide care to service members, veterans, and their families as we expand to new populations.

Can I see clients from more than one population?

Yes! If your schedule allows you to take on more than one Give an Hour client. Additionally, while there may not be clients from one population in your area, there may be others in search of a provider. For this reason, it is important to keep your profile up to date on our website specifically with regard to your populations of interest. If you experience any issues or need help updating your profile, please contact