General Population FAQs

Am I donating just one hour? Or, how many sessions am I required to donate as a Give an Hour provider?

You have agreed to offer one hour of your services per week for a minimum of one year, per Give an Hour client you accept. You may also choose to volunteer at conferences, resource fairs, or other events while you wait for a client to contact you.

My Give an Hour client has insurance. Is it ok to charge their insurance if I don’t charge the client a co-pay?

No. Participating in our program means you are willing to provide ongoing pro bono sessions to each Give an Hour client you accept, with no regard for insurance or ability to pay. It would be inconsistent with our mission to charge someone for sessions, even if those sessions would be covered by insurance.

Do I need to fill out any forms or report to you that I have a Give an Hour client?

There are no forms to fill out and you do not need to report new clients to us. We do ask you to keep track of your donated hours and relay this information to us in our surveys and also let us make your profile unavailable when your Give an Hour client load is full.

What should I do if I determine a client needs to be hospitalized?

  • A patient’s safety is always of primary importance. We encourage all providers to use their clinical judgment to determine the need for hospitalization — and follow their usual procedures in these circumstances.
  • We have a good relationship with the DoD and VA, and we would help you navigate the situation were it to arise to determine the best course of action.

Does Give an Hour prescreen clients or match them directly with providers?

No, we do not pre-screen clients nor do we match every client directly with a provider. Most clients locate and contact providers directly using our website search engine.

A client has recently missed an appointment OR cancelled at the last minute. Can I charge him/her for the session?

No. Give an Hour clients should not be charged a fee at any time. If you are concerned about a client frequently missing appointments or canceling at the last minute, please email info@giveanhour.org, so we can suggest ways to handle the situation.

My client is...suicidal, homicidal, struggling with substance abuse issues, or engaging in self-injurious behavior. Does Give an Hour have additional resources to assist?

  • Please email us at info@giveanhour.org so we can connect you to one of our Clinical Specialists for consultation on challenging cases, if you need additional resources, or if you are uncertain about how to proceed with a particular problem.
  • We also have strong relationships with the state and national branches of the professional organizations (ADAA, AMHCA, APA, NASW, etc.), which may be of assistance. We are developing some online resources for providers as well.

What are the licensing requirements for various professionals seeking to join Give an Hour as a mental health provider?

  • Social workers must have the highest license the state requires to practice independently. It varies from state to state, but generally the abbreviation is LICSW, LCSW, or LCSW-C.
  • Professional counselors must have the highest license the state requires to practice independently. It varies from state to state, but generally the abbreviation is LPC, LMHC or LCPC.
  • Pastoral counselors must be licensed as such or a fellowship level member of the American Association of Pastoral Counselors.
  • Psychologists must have a doctorate and a license to practice.
  • Marriage and family providers must have an LMFT.
  • Psychiatrists must have an M.D. or a D.O. with proper accreditation in psychiatry.
  • Psychiatric nurses, drug and alcohol counselors, and other mental health professionals not covered here must follow their state’s regulations for proper licensing.

I would love to join Give an Hour. Can I register as an intern without a license? I have a supervisor who can supervise me for this.

  • Currently, you cannot join our network due to liability issues. We can only accept licensed mental health professionals with medical malpractice insurance who can practice independently without supervision.
  • But there are many ways you can join our efforts. If you are currently affiliated with a training institution, please have your supervisor contact us at info@giveanhour.org to see whether your institution can make an arrangement with GAH.
  • You may also want to help with outreach to the mental health community in your area or other volunteer opportunities. If so, please visit our Organizational Volunteer Page.

How can I help if I’m not a licensed mental health professional?

For volunteer opportunities, such as outreach to the mental health community in your area, please visit our Volunteer Page.

If you are a licensed or certified professional who specializes in an alternative form of support, please visit our Alternative Provider Page.

My Give an Hour client is concerned he/she may not be able to complete the “Give Back” hours after treatment. Are these required?

No, this is not a requirement. Finding an organization to volunteer for after completing treatment is encouraged, but by no means should it keep someone from receiving help from Give an Hour.

Does Give an Hour offer malpractice, professional liability, or any other type of insurance if I become a provider?

  • No, Give an Hour does not offer its providers any insurance coverage.
  • To become a registered Give an Hour provider, you must have the appropriate professional liability insurance for your state (if applicable), and for your specialty.

I am retired and keep my license up to date, but no longer carry malpractice or professional liability insurance OR since I am seeing Give an Hour clients on my own time, I am not covered by my group’s malpractice insurance policy. Can I still see Give an Hour clients?

  • You need to have applicable professional liability insurance coverage while seeing a Give an Hour client. We do not have coverage for our volunteer providers.
  • If you do not have the necessary insurance, you can still volunteer with Give an Hour, but as a general volunteer and not as a provider.
  • For volunteer opportunities, please visit our Volunteer Page.

I registered a while ago, but have not heard from Give an Hour. Or, I registered as a provider, but my name does not appear on your website’s search engine yet. Do you need additional information from me before my enrollment is approved?

If you submitted your registration, you are all set. You should have received a confirmation email from us. We will contact you if we need additional information. Each state has a different process for verification, and sometimes it takes a while to verify our mental health providers and activate their accounts.

I have been a Give an Hour provider for a while now and have not seen a client. Am I doing something wrong?

No, you are not. Because Give an Hour is not a referral service, some providers do not get contacted by potential clients immediately. It depends upon where the client lives and who they choose to contact after searching for a provider on our website.

I only see my clients every other week, is this ok?

Yes, any clinical service measures you deem appropriate and are agreeable with your Give an Hour client are acceptable.

If I am seeing a Give an Hour client and he/she wants to increase sessions to multiple times per week, what should I do?

  • If you have time to accommodate a change that is clinically indicated, that is great.
  • If you do not feel that you can give the time required, we are available to assist the client in finding another Give an Hour provider or other resources. Please email referrals@giveanhour.org for more information.

I have seen a Give an Hour client for six months and he/she is better. Since I am no longer working with him/her, am I required to accept another client for the remaining six months of my commitment?

We are grateful to you for having seen one client. You are welcome to accept another, but you are also welcome to leave the Give an Hour network at any time.

I have been with Give an Hour for one year. Can I continue seeing clients beyond my one-year commitment?

Yes! In fact, most providers remain volunteering after their initial year of seeing clients. The number of clients you accept is entirely up to you.

My practice is very busy right now, can I hold off taking referrals or new clients?

  • If you are mental health provider, you can update your availability by logging into your profile and changing your status to “unavailable.” Once you do this, your name will no longer appear in searches in your area. Later, when you are available for Give an Hour clients, you can simply log in again and update your profile to “available.”
  • If you are an alternative provider or need help or have questions about how to do this, please email info@giveanhour.org.

My contact information is out of date. How do I update my listing?

I would like to continue to be a Give an Hour provider, but want to remove my email address from your database. How can I do this?

To be a Give an Hour provider, we must have an active email address for you. Important communication with providers is sent via email, so if we remove your email address from our list, we will not be able to communicate with you as needed.

If I am a provider without my own office, or work in an open setting, how can I offer privacy to a client?

We encourage you to check with churches, synagogues, community centers, and similar organizations in your area. If you still need help locating space, please contact us at info@giveanhour.org.

Military Specific FAQs

A Give an Hour military client called, but I’m not sure if they’re eligible. Can you tell me who can use Give an Hour's services?

  • Give an Hour offers its services to active duty service members, veterans of any era, and their family members and loved ones.
  • Our definition of family member and loved one is broad. Those who are eligible include but are not limited to the following: spouses, children, parents, siblings, extended family, and unmarried partners.
  • Deployment or honorable discharge are not requirements to be a Give an Hour client. National Guard and Reserves also qualify, even if they haven’t deployed.
  • If you have any questions about eligibility, please email info@giveanhour.org.

Why would an active duty service member or veteran who has insurance choose to use Give an Hour?

Service members and veterans who are suffering from depression, anxiety, Post Traumatic Stress, or other mental health issues are not routinely seeking the treatment they need. The stigma associated with seeking help is a major barrier and many fear mental health treatment will jeopardize their career.

I have determined my veteran/service member client needs medication. To whom do I refer him/her?

We have a few providers available to conduct medical evaluations, but if you can not locate one in our network, we encourage you to contact a local VA hospital or VA center.